Worst experience ever

Worst service ever, I have made an order at Debonairs Pizza(George, the one at BP garage) at 6:20 pm i waited until 8 pm and I decided to can and find out where my order was only to be told that they cannot find my order it might be out for delivery because they cannot find it, but how when they sent confirmation of the order it is now 10:05 pm and I still have not received my order..I am so disappointed we now have to eat noodles and sleep.