Worst experience ever!!!!!

Placed an online order, order number 54774 at 19:23 25 June 2018. We got a call from the branch at 19:27 saying they are out of large Club subs???? We requested if they can then make it 2 small instead and suddenly they have no Subs??? OK, so then we request to please cancel the order. The reply was "We cannot cancel the order we all ready started making the other 2 Subs" So from not having this, to not having any but yet still making an order that is not confirmed. I have worked in the food industry for 20+ years, and this is the most unprofessional thing i have ever seen. Your staff is obviously poorly trained and rude, and your managers have no clue how to plan. This is not my mistake, it is your management that is not prepared seeing as it is payday and you should be ready for a very busy evening. bad service, bad attitude and terrible planning. I would not recommend such an unprofessional team to anyone. As a customer who orders at this branch regularly. You lost a customer.