1 reviews | Active since Feb 2017

15 Feb 2017, 18:16

Worst experience ever

<p>I ordered myself an triple decker pizza at 19:18 on 14/02/2017 which i only received at 20;30. At 20;15 i went to the Goodwood branch to see why my pizza is taking so long. When i got there i saw that only one person was at the counter with the phone ringing repeatedly with no answer. There were no more than 7 people in the shop which means they were not that busy, but i had to wait almost an hour and a half to receive my pizza!! when the lady behind the counter finally got of the phone she told me that the pizza was already on the way to my house. When i got there was no pizza in sight which made me very angry. I then went to mcdonalds, but they were busy changing shifts so i just went home. I finally got my pizza cold and a black dot meaning i should get my pizza free, but i paid because i just wanted my pizza. Then to top it all off i received a pizza with onions and parsley which i asked them to take off of the pizza!!! really the worst experience ever!! </p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply05 Jun 2017, 16:54
Official

Thank you very much for taking the time to report your experience with our Goodwood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)