worst experience Debonairs pizza

I ordered pizzas from westville debonairs for my child at ú19h00 pm Saturday nite order arrived 20.35 I took it as the kid was hungry only to find dry iced cold pizzas...I called store no answer called customer care only to be given email adress details to send complaints which I still did no reply uptill today which is now 3 days ago.I called yesterday as well said will get store to call so still waiting ....how pathetic service and worst customer care service