1 reviews | Active since Aug 2012
Worst Debonairs manager
Dalia at debonairs cape town CBD is the worst manager in history, firstly the order I had placed at your restaurant @15:30 the order was only received an hour later after I had to call in and follow up as the tracking on your app is useless, secondly when I called Dalia to complain about not receiving the correct pizzas she was constantly pushing her point across and not letting me tell her what was wrong she told me I'm not right when your app stated that I ordered a creamy tikka chicken and a Mexican or some sort of other pizza was delivered. I told her I want a refund but she can't tell me what's going to happen with my order. she refused to give me her manager's number. I can't eat chili and that's what is on the Mexican I want my refund to get better service from someone else.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team Customer Care Line: ***
