Worst customer service,customer satisfaction and customer experience

On the 2 April I had the worst service ever at protea glen mall Debonairs. I mistakenly ordered food for collection instead of delivery. When I called to correct that I was told that bikes are not available so I will have to come and collect it. Laurain confirmed that the order is ready I want wait when I get there. I got there and mlungisi took my order and gave it to some guy for uber eats. When laurain stopped him and asked him to bring back the order as it belongs to me he said I will wait because even that guy ordered. Meanwhile he’s saying that he was laughing and making fun of it. No apology or anything apart from telling me that they are preparing it for me so i must wait. Pizza wasn’t nice and was even cold .