Worst customer service ever experienced at Debonairs Pizza Verulam

Debonairs Pizza Verulam, KZN, are very ********* & do not keep to their customer service policy! My daughter & I are still waiting for our refund since 31.10.2020. After having to make numerous calls to Debonairs, Frank, the regional manager **** to me stating that our matter would be dealt with and that we would definitely receive our refund after having to wait for over 5 hours for our order, not forgetting the airtime used by us for the calls we made to them that day. I called Frank again a few days later to follow-up & he again advised same. I even called him on 09.11.2020 & he requested that I send my details via whatsapp, which I did. My daughter then confirmed that someone from Debonairs had called on that day, to confirm that they dealing with the matter, but since then, we have not received our refund with no news from Frank or anybody.

How do these people sleep at night? Imagine all the customers who are being **** to...who are been played this way... all our hard-earned money being wasted on companies like this. Very upset customer - Zahida