Worst customer service ever

I wouldn’t give them even one star. I ordered the Death by Chocolate dessert, which is meant to be rich and chocolatey, but what I received was completely burnt and black.

I approached the only staff member at the counter and asked if she could see it was burnt, as I thought it was just an honest mistake. She called the manager over, and I’ve honestly never encountered someone so dismissive. He told me it wasn’t their fault and that I was being dramatic, saying “I’m not the oven, so I can’t be held accountable for what the oven did. You should ask it why it burnt your order.” He also insisted this is how the dessert is supposed to look.

I tried to report the issue to Debonairs via email but never received a response. On TikTok, they asked me to send my contact details but never followed up after that.