LT
Luzuko T
1 reviews | Active since Oct 2016
01 Aug 2019, 21:43
Worst customer service and false advertising
Why do you guys have such a lack of care for customers??? A few months ago we got the ****tiest service from you but no one even attempted to follow up with my complaint.
Two days ago I complained about how you advertise that a large pizza order guarantees some sort of prize and yet we've BEEN ordering these pizzas and NOTHING has ever been given to us and once again there's not a single piece of correspondence from you. Maybe you look at the name and figure it's a black person so you don't have to bother, cause I'm sure if the complaints were coming from someone with an English or Afrikaans name there'd be speedy responses.
Helpful (0)
Replies (1)0
Replies (1)
Debonairs Pizza's replyOfficial
12 Aug 2019, 10:35Hi Luzuko
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team Customer Care Line: ***
Debonairs Pizza's reply12 Aug 2019, 10:35
Official
Hi Luzuko
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team Customer Care Line: ***