1 reviews | Active since Nov 2015
worst customer service
I had the worst experience at melkbosstrand branch. <br> <br> I made an online order for half /half triple deck large pizza. With double extra feta. I open pizza. No feta Carmen, explained she would let the manager know I phoned carmen, who was very helpful. Told me again she would speak to the manager and inform the delivery guy,andries, who was very helpful. <br> <br> The delivery guy comes back not knowing what I was talking about. I call the office again, the manager , as she states , Tobeka, tells me according to them. They put on feta. I literally opened the pizza up in front of the delivery guy and there was no feta. The more I tell her there is no feta. The more she tells me. There is feta. She basically says I'm a ****. We end up arguing. She wants to give feta to me separate. Doesn't apologise. Until I ask her to apologise. 2 hours later. I am late for work. I hope Willem the real manager sorts out tobeka. Worst service ever.
Thank you very much for taking the time to report your experience with our melkbosstrand branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our melkbosstrand branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
