worse telephone service ever, Boulders Debonairs Pizza

i cannot believe the service i just received at Debonairs Boulders, first of all... what is the use of the "Telephone Order"? Really?!!! i called, the number redirects me to the call center, then they tell me to call direct to Debonairs Boulders by selecting option 2 on the phone which i did, then the cashier there says she can't pronounce the address i'm giving her then she gives the phone to the delivery guy. I spoke with the guys giving him my address after spending almost 10 min on the phone then he tells me he can'take orders because his a delivery guy, i should wait for the cashier to come over the phone i should call again at the call center for the 3rd time to place my order, really now??!!!? how pathetic this service is?? i asked him to write my order down to pass it on to the cashier he refused instead dropped the call on me.... *angry* i am service upheld with the service, then whats the use of telephone ordering if we will need to end up driving down to them if this was said to be made easy for customers, mxm sis!!!