Worse service ever at debonairs

On 26/12/2020 I bought a pizza online a on the double , the money was paid from my account online , and guess what I never received my pizza . I emailed customer service the same day the next day yet no one phoned me. On the Monday I phoned customer service they lady I spoke with she said she will contact the store and let me know what's happening . I had to phone again the Friday as no one contacted me . So I spoke to a guy he said he will contact the store and let me know 2 hours later he didn't phone me back I phoned again and spoke to a lady then she told me no the guy did call the store but he couldn't get hold of the manager . I told the lady I had enough of them now as no one is answering anything on when I will get my money back . She then said she will get the franchise to call me back after I said if I don't get a phone call from them I'll rather go to famous brands as it has been 8 days for them not replying to my emails or phone calls.. I even phone the store the land line keeps on ringing . All I want is my money back . As I do not want anything to do with them .