Worse service ever!

I ordered online around 15:55 and everything was confirmed and I paid everything went well, there sent me an sms and email to confirm the order and a link to track it. I then went to track after 15min or so and it said "sorry we are taking longer than expected" after 30min I went to track it and the service was no longer working. I was panicking since I've told my wife to not cook and my kids were excited, I tried to call them but nothing it was not even going through, after 3 hours of trying alternatives like there online chat which was not able to help and customer care that promised me that it will call the shop and the manger will call me back but nothing. My wife had to try and cook something because of the disappointment we got from Debonairs Pizza Diepkloof Plaza Shop 1 Diepkloof Square Soweto, Corner Immink Drive and Eben Cuyler Road, Diepkloof ***. In all of this there was no communication whatsoever, I feel like I was ******, my money is gone without service being provided.