HN
Hannes N

1 reviews | Active since Dec 2009

10 Jul 2015, 11:28

WORSE PIZZA EVER!

Hi<br> <br> I wish to lodge a complaint on a pizza recently bought from debonairds, moreleta park.<br> <br> I order a double stacker and when it arrived it was nice and hot. but ocne i sat down to eat it it was disgusting<br> <br> never in my life did i experiance a double stacker like this. It was merely two bases on top of each other with nothing in between, except was tasted like butter.<br> <br> Then on the once slide only there was a 3mm thick goop of what tasted like a mixture of butter and processed cheese...it was disgusting. I through half the pizza away.<br> <br> This is unacceptable. I would like a full refund. as i paid by card online I wish for it to be reverse back to my card - online profile number for me is ***<br> <br> Regards<br> <br> ** this was also sent to the info email address for debonairds

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply11 Jul 2015, 09:00
Official
Hello HannesNel,

Thank you very much for taking the time to report your experience with our Moreleta Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)