TM
Tshepiso M

1 reviews | Active since Mar 2017

14 Dec 2019, 17:50

Worse online service ever

Worse online service you place an order and you the one that has to do a follow up and to be told that your Pizza will only be delivered after two ****en hours... Then their stupid manager or supervisor will call and tell u that your order is on the way but still an hour later you don't have your order I placed my order @15:40 and yet still haven't received my order this is some bull**** service... You as the customer still have to call and ask them what's happening with your order they have no decency to call and give u feedback. Debonair Protea Glen your are the most worse customer service ever... I want my money back cause your stupid service sucks I can't wait for Two hours to get my pizza that's just bull****... Wena Ayanda from Debonairs Protea Glen learn how to lie better. I better get my money back.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply16 Dec 2019, 10:25
Official
Hi Tshepiso

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 
The Debonairs Pizza Team