ER
Ettiene R
1 reviews | Active since Mar 2012
28 May 2015, 20:11
wimpy packet inside pizza
We are very disgusted about deboniars at witbank highveld mall, we ordered a large chicken triple decker online at 17:02 and we received it at 18:20, we started eating the pizza and we found a wimpy takeway packet inside of the pizza! How can they sell a pizza to the public with papers inside of the pizza. Now i am asking you, if a wimpy takeway packet can find its way into a pizza at deboniars, what els is not inside of the pizza that we order? I demand a refund of my money and dont tell me to go and get a complementary pizza on the house, i will not eat it ever again!!! Need this sorted out ASAP!
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Debonairs Pizza's replyOfficial
29 May 2015, 09:48Hello Ettiene24,
Thank you very much for taking the time to report your experience with our highveld mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our highveld mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply29 May 2015, 09:48
Official
Hello Ettiene24,
Thank you very much for taking the time to report your experience with our highveld mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our highveld mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)