CL
Cindy L

1 reviews | Active since Nov 2010

26 Jun 2015, 13:35

Will never order from Braamfontein branch again

I love Debonairs triple decker pizza, so much so that I ordered from Carlton Centre on 25/06/2015 and their pizza was so amazing I sent photos to my family and friends to brag and decided to order again the next day. Unfortunately I didn't have cash on me and the easiest option is to order online at Braamfontein with my card. What a disappointment. The delivery guy takes over an hour to get here. Phones me for the address (which I feel the store should've given him the details before he left). I then call the store and they tell me that I never said which corner my street is on (but the web doesn't allow that option without changing the street name). I eventually get my order and it's really disappointing compared to the one I got yesterday, an entire layer is dry! I have even taken photos of the pizza today as to compare to the one I received yesterday. In future I will make sure I have cash on me as to order from Carlton Centre.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply30 Jun 2015, 09:09
Official
Hello Cindz84,

Thank you very much for taking the time to report your experience with our Braamfontein branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)