Why lie?

<p>Yesterday I had some friends over for supper and we decided to order pizzas. I placed my order online at about 10h30 in the morning as we wanted the pizzas at 19h00 as our guests needed to leave again at 20h00 and because I have small children aged 3 and 4 years that go to bed at 19h30. In the online order there was a dropdown where I had to indicate what time I wanted my pizza and I selected 7pm. I ALSO added in the "special requests" block that I wanted it delivered at 19h00. When 19h10 came I phoned the store and the person answering the phone (I think her name was Rachel) said that the driver had left already with our order. I thanked her and hung up. At 19h30 I phoned again as we do not live so far from Uitenhage and an automated message said that they were not able to take my call and I had to phone back. I phoned back again in 10 minutes and reached the Call Centre and not the store when I requested they find out where my order was and left my phone number. Up to now no one has called me back by the way... The delivery guy finally delivered the pizzas at 20h10! I ended up not spending any time with my guests as I needed to prepare a meal for my children as they were hungry and tired. Our whole evening was spoiled. I am not happy at all and I am most of all disappointed as I did everything on my side that could be done to ensure my pizza was delivered at 7 and it was all in vain. The delivery guy was very apologetic and I know it was not his fault so I could not take it out on him. He actually said that he reminded them about my order at 18h30 and told them that it had to be delivered at 19h00. I know it is a busy time of the year but why lie and say my order had left at 19h00 when I phoned at 19h10? It is actually unacceptable and I want to know whether this is your type of service as I will then never make use of the convenient way of ordering online if it means absolutely nothing to you what my request is. Please could I have feedback as to why this happened and if this is what I am to expect in future.</p>