AR
Andrew R

1 reviews | Active since Mar 2017

20 Jun 2018, 12:22

Who sat on my pizza

I placed an order online for 2 pizzas to Debonairs Kempton Park. When the pizzas were delivered, one of the pizzas boxes were squashed. I opened the box and saw that some of the contents of the pizza was stuck to the lid. This is unacceptable and the drivers should be already aware not to place heavy objects onto the pizza boxes.

0
Replies (2)
Debonairs Pizza
Debonairs Pizza's reply21 Jun 2018, 14:58
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Debonairs Pizza Team
Customer Care Line: ***

Debonairs Pizza
Debonairs Pizza's reply21 Jun 2018, 14:59
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Debonairs Pizza Team
Customer Care Line: ***