MT
Muhammad T
1 reviews | Active since May 2012
09 Dec 2015, 16:50
Where's my pizza????
I ordered three pizzas online. Paid with Credit Card. <br> Received an SMS at 11:50am confirming receipt of my order.<br> <br> After an hour I had still not received anything I tried calling the store to check but the line was engaged.<br> <br> At 1:00pm I received a call from the store and was told that the driver is on his way.<br> I finally received my order at 1:25pm after calling them again.<br> <br> Is this acceptable???!
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Debonairs Pizza's replyOfficial
10 Dec 2015, 12:24Hello muhammadturawa,
Thank you very much for taking the time to report your experience with our Sparks Road branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Sparks Road branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply10 Dec 2015, 12:24
Official
Hello muhammadturawa,
Thank you very much for taking the time to report your experience with our Sparks Road branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Sparks Road branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)