1 reviews | Active since Mar 2014
When Hunger Strikes
Today on the 24 June 2015 My collegue Called Debonairs @ about 4 o clock due to the waiting period for myself to break my fast @ 17:48 .We ordered a pizza over the phone to a consultant Philica from goodwood Voortrekker branch.Delivery today was excellent,however When opening the pizza just before prayer time we discovered that the pizza was incorrectly delivered .As an upset customer who had fasted all day to have now broken your fast and discovered that you have something in front of you ,you do not eat ,we have contacted the branch again who then spoke to manager and advised that we would then be corrected with this pizza .The correct pizza then came after eating it I discovered a lettuce or wait a piece of lettuce at the bottom on my last slice of triple decker .I'm not sure if it was a lettuce or a piece of greenery as that does not even belong on the sweet chilli chicken pizza.I am just very disgusted with the manner in which a MANAGER so to say have controlled this matter.I have always been a happy customer to debonairs I truly did not enjoy my piece of lettuce ,and I could honestly say you have lost a good client .,
Thank you very much for taking the time to report your experience with our Goodwood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Goodwood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
