What is it going to take for the rand value to match the quality of service delivery?

I am disgusted with the service I have received from the chatsworth main joyhurst branch, firstly I place my order at 17:05 I was informed by the staff that delivery takes 45 minutes. At 18:56 my order arrives bare in mind this is 1 hour 45 minutes later I inform the driver that I’m not paying for it. I have tried making contact with the branch after my 45 minutes was over still no answer. I fully understand that the weather was bad and roads are messy. However it is the duty of debonairs to inform us hence they ask for our contact number. No contact has being made. I go to the store speak to the the manager rose, who informs me that I must still pay for my pizza. The service I received was pathetic. She then transfers me to a so called ops manager Lucy Kaundu who has no client ethic. All she did was give me excuses. She was rude and *********** to handle my query. Bare in mind this is not my first experience. Your prices go up but your standards Are down grading. You should consider looking at the people that represent your brand!