What happened to customer service? BAD delivery!

<p>From the other complaints it’s clear that this is not a branch specific problem but much wider than that.</p> <p>Mr. or Mrs. Debonairs Franchise owner: if you are not willing to deliver good service or run your franchise properly than please do the public of SA a favour and sell your business to someone that has pride in doing so.</p> <p>Hereby MY story.....which is not unique in any way - 3 hour delivery delay.</p> <p>On 1 December my wife requests that she feels like pizza. Wanting to serve and please her I jump onto the web and decide to order from Debonairs. There is a Domino's pizza just around the corner from us but I ignore the voice of ordering from them and decide that I will impress my wife with a Chicken Tikka pizza from Debonairs (because they have great name for having great pizzas!)</p> <p>The online app shows that Queenswood is the closest to my home and that delivery will be for free. Simple and efficient I thought! Logged on, chose a large Tikka Chicken pizza and selected delivery. I add a R10 tip for the delivery driver and decide to pay online for the pizza - convenient! Order placed at 18h07. Order ref: #1 ********** .</p> <p>By 19h00 we start to think that the pizza delivery guy might be standing outside the gate and not able to give us a missed call so I keep checking the gate every 2 minutes. No pizza delivery...</p> <p>By 19h10 I start researching the net for an alternative contact number for the Queenswood outlet as the number provided on their site just rings continuously (012- ********** )</p> <p>I find one: 012- ********** and start dialling.....and redial....and redial.....and so it continues for 9 attempts as there is no answer.</p> <p>By 19h23 I call the Debonairs support desk to inquire if they have any inroads to the outlet to give me an update. Very friendly and helpful man by the name of Ashley assists me by logging a case (223505). He is unfortunately not able to provide me insight into my order but also tries the number 012- ********** - no luck.</p> <p>By now it's close to 20h00 and I decide to cook an alternative meal for supper a there is no sign of this pizza.....and I am not sure if it ever will be delivered?</p> <p>I continued my efforts to reach someone on the two numbers I have.....no luck.</p> <p>By 21h13 my mobile phone rings and upon answering discover it is the delivery guy from Debonairs on his s****** in front of my gate! A whopping 3hrs and 7minutes from placing my order!</p> <p>By this time supper was long forgotten and so was the pizza! I await your feedback Debonairs as well as a refund on my money and the tip I paid the driver upfront.</p>