What black dot?

After having waited 2 hours for our online order pizza to be delivered, we had to phone the shop only to be told that are offline and our order wasn't even prepared yet. We drove there, and when speaking to the manager, told him it's his responsibility to at least phone the online clients to tell them what the situation is. When receiving the pizza the dot was black. We insisted that it should be free as per your terms and condition but we didn't even receive a refund. The manager was not helpfull at all and even turned around and walked away while we were still speaking to him. We even asked how long the pizza has been standing there which is also a hygienic concern as well as a health concern. Example: you can't heat chicken twice. UTTERLY BAD CUSTOMER SERVICE. We will NOT recommend Debonairs Elarduspark to anyone. The manager himself was rude and obnoxious. We also asked for our driver tip back and didn't even receive that. Now we have lost our money, had to spend petrol to fetch cold pizza and didn't even receive a refund. False advertising when it comes to the dot is black the pizza is free. We will think twice before ordering from you again.