What a pathetic service from debonairs call centre

I called into the call centre to place an order for delivery. Was I not assisted by the rudest lady ever? So she said something about a delivery fee of R10, as I was enquiring about that she said I shouldn’t ask her she doesn’t own debonairs. I was in shock and asked her to transfer me to another consultant she insisted on assisting until I told her I will not be assisted by a rude person. I am on shock, are these calls even recorded to ensure quality service to customers? Secondly, do you have platforms for clients to provide feedback on service received? I would really like for someone to listen to that call.