What a load of *******

I am so disappointed. Usually we always order from there and knowing my father in law can not stand spicy food at all we ordered two on the double orders (sweet & sour rib and a creamy chicken) and another creamy chicken and chicken & bbq bacon. Instead of bbq bacon we got spicy chicken and after all eating a piece (family of 4) we realised this pizza is not correct. We phoned in to get an "we will come and exchange the full pizza for the other one)-theres nothing to exchange as Half the pizza has already been eaten. I think I spoke to a guy named Eddie or something after the lady on the other line was calling a Mr T who we know is the manager of debonairs. All that Eddie could say was "oh sorry" il write on your slip to not get your order wrong next time. This guy also thought I was talking about another order before even asking for our phone number to check on the system. This is absolutely *******! I understand people make mistakes but the service there is poor now too.