RM
Ryan M
1 reviews | Active since Jul 2015
01 Jul 2015, 09:52
Weak service
I made an online purchase from a store that showed they delivered to my area, after paying for the pizza I got a call advising me that they don't and will refund the money. I ordered from a different store and paid again for another pizza. 10 days ago, the store manager Phumele promised me a refund in 48hrs. I still have not received anything and after enquiring about this delay have received no response. This is a simple error that could have been painless instead they have me running after my own money. Dissapointed
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Debonairs Pizza's replyOfficial
02 Jul 2015, 11:16Hello Giggz15,
Thank you very much for taking the time to report your experience with our Musgrave Center Durban branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Musgrave Center Durban branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply02 Jul 2015, 11:16
Official
Hello Giggz15,
Thank you very much for taking the time to report your experience with our Musgrave Center Durban branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Musgrave Center Durban branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)