1 reviews | Active since May 2019
Wasted money (poor service)
I am very disappointed in Debonairs pizza Centurion over the weekend . I ordered just before they closed and when my food finally came it was the wrong pizza and I had paid with my card on the app . The pizza they gave me cost less then the one I paid for . Luckily I was able to check the food before the driver left and got a refund FOR THE EXTRA 25 RAND I WAS CHARGED however the pizza I got had pineapples which I don't eat . I had to have the half of the pizza which was the correct one WHICH WAS A WASTE IN ANY CASE BECAUSE I PAID FOR SOMETHING I DONT EVEN EAT . I don't understand if it was due to the store rushing to close or just negligence . I am very disappointed in this usually the standard is very good I don't know what happened this time around . I could have returned the pizza but I was hungry and all other delivery companies were closed already . I wait to hear what the reason for this was I am very dissapointyed
order number ***3 hal and half .
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Please advise which Centurion branch you referring to?
Kind Regards,
The Debonairs Pizza Team
Please advise which Centurion branch you referring to?
Kind Regards,
The Debonairs Pizza Team
