1 reviews | Active since Jun 2016

26 Mar 2018, 20:48

Waste of time

Why do you people have a delivery service when you order something and it takes 2 hours to be delivered? Are your delivery people doing what they need to ? I order a pizza in order to save time .. but instead it wold have worked out alot better if I had to go out myself . I phoned Westgate mall at 8.30 spike to Nikitah she told me my orders out already and yet I still waited another 30 minutes and guess what !? No delivery guy . Your service is disgusting. I honestly feel I shouldnt have to pay for this appalling service .

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply27 Mar 2018, 14:44
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Debonairs Pizza Team
Customer Care Line: 086 137 499