1 reviews | Active since Mar 2018
Want Debonairs, prepare to wait
Waited more than 1 hour and 20minutes for a delivery order, when i contacted the store the told me they have a shortage of drivers and was busy calling customers, still this is already an hour and 20 minutes later, then management just tell me that they are sorry and that the general public don't understand how it is in the store. This is the second time in a matter of few months that this happened. I am 800m from the store, and still i must just accept that i have to wait so long for a delivery. Keep up this trend, and your doors will soon be shut for good. Extremely poor customer service
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***