Waiting two hours for four pizza's !!! but received bad service and being yelled at by Debonairs Washington post branch employee's

Less than one star would be better, i can not believe the type of service i received this weekend. on 2 November 2019 at 20:23 I placed my order for four large pizza's, the lady that took my order said it will be delivered to my address( after she confirmed my address ) in 35 (thirty five) minutes time.... I called Deboniars Pizza at Washington Post Vereeniging at 20:55 to confirm if the order has been dispatched !! and yes yes it was!! at 21:17 i called again because i am not far from Washington Post Vereeniging debonairs and asked where the order is.... The lady started screaming at me and said she is busy i must wait my turn for delivery, i asked her not to scream as my order is almost an hour late, I called again at 21:35 saying my order is an hour late and I would like to know where it is and if i must myself come and pick it up , she said again it has been sent out less then five minutes ago, I said to her that someone else said that the order has been dispatched more than half an hour 30 minutes ago and it has not yet been received... she said I must talk to the manager, she shouted at the manager while busy with me on the phone without even trying to put me on hold out of respect !!! the night manager on duty at Debonairs Pizza on 2 November 2019 at 21 :42 told me that i must be more patient and the order has been sent out, she asked me to confirm my number and my order so she can see what is going on... firstly she was rude secondly the address was wrong and thirdly she could not tell me where the order is and where it is going....

she said she will see to the matter an my order will be sent to me right away !!!! Yeah right !!! at 22:15 i got a call from the driver / delivery man shouting at me that he is in front of my gate and i must come and collect my pizza, i went outside and told him there is no one he continued screaming at me that i must walk outside of my yard and into the street because he is in front of my gate and he cant wait for me ... its 22:25 i was driving up and down the street and i could not see the driver i called him and he gave me the address but again it was wrong after i confirmed it with the female night manager on 2 November 2019, he then screamed at me he is going to the shop and will call me back, at 22:35 the night manager called me and said i must talk to the driver and handed him the phone he was calm an collective and apologized as he had the wrong address, he handed the phone back to the night manager, I asked her what is the next step now as I have been waiting for over 2 hours for four pizza's, she said that she would call me the next day that is today on 3 November 2019 with an apology but i must still pay for the pizza's when it is delivered, i told her that i could not accept that as it is 2 hours over the time that i have ordered and the quality of the food would have decreased , she said she understand but that is not her problem as they were busy and could not help it, for two hours i have been waiting for my order and being screamed at by Debonairs Pizza Washington Post Branch.. still i have not received a call nor any kind of apology I am very sorry but being treated like that is not acceptable... Treat your customers with more respect !!!!!