Waiting times and pathetic service

Pathetic service .... I honestly do not understand what's the point of placing an online order at Debonairs Ladysmith Shell. I placed my order at 18h18 but only received the order at 18h57...how ridiculous!What irritates the most is when i came in there was no cashier at the till had to wait a few minutes and finally when she graced us with her presence she never saw the need to apologise for keeping us waiting.