Waiting Time

Person said 15 minutes been waiting over a hour! Then they kept on saying \your order is coming mam""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;318985;61;22;2;0;1;0;0;2;15/06/29 10:56;1015;NULL;15/06/28 19:15;15/06/28 18:01;Extremel Bad Service;8,11E+12;Discovery PMB and Call Centre;***;Discovery are supposed to be a professional organisation and I don't complain likely but your service is the worst I have ever received. My wife has an approval for Clexane through your PMB Health Benefit. We obtained the medicine from the pharmacy but to my surprise was not loaded even though we have an approval letter stating it was. I logged the following call *** which I was told a month ago that the R2,363.45 will be reversed on my savings account. I received a call last week asking for the delivery date which was on the approval form???Do your departments not communicate because it is still not loaded on the system a month later? There. were 2 other calls logged but the newest is *** and I am still waiting for a manager to contact me. There is a claim which will be submitted this week by the hospital but will be declined. I will have to collect the invoice, pay it and then manually submit it and hope you have done your job and reversed my money for the savings so it can be paid to me. Please can you reverse the money and tell me the process to claim for the Clexane as I now have another script I need to claim for? <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;868348;23;1;2;0;1;0;0;2;15/07/02 8:34;1015;NULL;15/06/09 16:45;15/07/01 15:39;********** service;***;;;22 days ago, I requested the non resident center to process payments from my account and I specifically highlighted that I needed a copy of the proof of payment for one of the payments so that I could forward it to the vendor. <br> R128 in fees and several emails from me (which have been completely ignored) requesting the same thing over and over again and all I have to show for this is annoying messages from the vendor who thinks I haven't paid my account on time. <br> The service from this department is shocking, firstly it took 2 weeks not 48 hours as they say) and numerous phone calls from Dubai (when someone eventually answered) for the center to process the documents that had been sitting there for days - these documents had to be authenticated first at the SA High Commission in Dubai, then couriered to South Africa in order for them to convert of my existing Standard Bank account into a non resident account. <br> Emails go unanswered, nobody picks up the phone, what is really funny is that this center is supposed to cater for the banking needs of people outside of SA who have to rely on the bank's efficient service to get things done, yeah right... Got more payments to do this month :(;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;871493;1213;14;2;0;1;0;0;2;15/07/10 10:05;1015;NULL;NULL;15/07/09 17:10;REFUSAL TO REFUND CUSTOMER;***;Store Manager;***;The complaint is against Mr Price Lephalale for their refusal to refund me the money they had overcharged me.I had bought a shirt at a cost of R49.99 together with the other goods. I made a payment using my Mr Price card and was advised by the cashier that i needed to pay extra R25 to cover the total amount. As i was about to walk out the store i noticed that shirt had been double charged, i then engaged the cashier who called over his manager for assistance. They paid back the R49.99 back into my Mr Price account but the store manger under the advise of the cashier utterly refused to pay back the extra R25.00 that i paid in cash. This has left me dissapointed because i was ****** at the store. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;416551;748954;9;5;0;1;0;0;5;15/07/14 8:32;1015;NULL;15/07/13 17:07;15/07/13 15:37;Car Insurance Claim;CP***;keamogetswe Hoeane;***;Keamogetswe is one of the rare breed in the the industry, she was very professional and passionate in handling my query and rendered required feedback just in time before I can even ask for feedback.<br> <br> My claim was generated so quick and correspondence was articulated in detail without any hidden info, she kept on following up if the assessment centre was helpful. I am definitely pleased with her outstanding assistance and acknowledge her extra effort in ensuring customer satisfaction, employers like her know exactly why they are there and they deserve a pat on the shoulder for the excellent work. <br> <br> Holla TEAM MOMENTUM,<br> <br> Sincere Gift Gafane;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;875976;711914;41;2;0;1;0;0;2;15/07/23 8:30;1015;5;15/03/30 17:24;15/07/22 15:35;Never had such shocking service!;MA056552;;***;So, I ordered and paid for a part for my treadmill at the end of March this year. to this date I still not received the spare part even though I have paid for it. I have been trying to get answers from the people I was dealing with at the company and they have been slack and just passing the buck. They originally never told me how long the part would take to get to me in Malawi. Then after 2 weeks I asked when it would be arriving, they told me 6 weeks. that's all fair and well, but 3 MONTHS!!! Seriously unacceptable. I didn't want to have to do this report on Hello Peter but I have finally been pushed to my last straw!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;392264;28;1;2;0;1;0;0;2;15/07/23 12:01;1015;NULL;15/07/22 20:59;15/07/22 19:06;Billing and response;8,91E+12;;***;I noticed extra charges on my credit card and sent Absa head office a mail on 20/07/2015 asking them to phone me regarding the matter. No one phoned me back. I sent another mail from my internet banking again no response. I phoned the call center and got put on hold and eventually I hanged up because I held on too long. On *** I sent the national complaints board a mail about the same matter, still no response. All I need is for some one from Absa to call me and explain the extra charges on my credit card and rectify it. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;877108;36;15;2;0;1;0;0;2;15/07/27 10:36;1015;NULL;15/07/25 10:30;15/07/25 17:41;Extremely Bad Service;;;;Once again, we made the mistake of taking the kids to Rocky Ridge Spur in Kokstad for a birthday party. When I arrived at 10:30 am, no table was booked or set up for the party that was starting at 11am 25 July 2015. The food took ages to arrive an when it arrived, the burger patties were burned and the sauce was bitter. After we asked for the bill twice, it still took 30 minutes to arrive. When we asked for the birthday surprises, we still had to wait 15 minutes for it to arrive and the kids were given a very small packet of sweets each. If you complain about the service or food, the best response we got was \Oh\"". I can't understand why this branch has not been disfranchised yet as we have complained about this branch numerous times. We have had lovely experiences at other branches e.g. Shelley Beach and Pietermaritzburg."""