MS
Matthys S
1 reviews | Active since Apr 2011
17 Aug 2015, 09:09
Waiting for pizza and wrong toppings
On Friday, the 14th of August, we ordered 2 pizzas and a sub from the above-mentioned Debonairs. We were told that it would would take 10-15 minutes . After waiting 30 minutes we were told that we had to wait for another 10 minutes for the ****tail tomatoes on the rustic pizza. After waiting the 10 minutes we received the pizzas but without the ****tail tomatoes. Instead they place diced tomatoes on the pizza without informing us of the change and still charging us R74.90. We found this unacceptable and will think twice before using this Debonairs again. <br>
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Debonairs Pizza's replyOfficial
19 Aug 2015, 07:42Hello Pampolini,
Thank you very much for taking the time to report your experience with our Durbanville - Cobble walk branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Durbanville - Cobble walk branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply19 Aug 2015, 07:42
Official
Hello Pampolini,
Thank you very much for taking the time to report your experience with our Durbanville - Cobble walk branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Durbanville - Cobble walk branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)