PR
PETRUS R
1 reviews | Active since Jul 2015
02 Jul 2015, 12:33
WAITING FOR AN HOUR FOR A PIZZA
On the 16th June 2015, slip/order number 146 (still in posession of the receipt), I ordered a pizza at the above mentioned supplier at 17h00, I was only given a wrong and cold pizza at 18h10 and had to pay double for parking. On 17th June I sent a complaint email to their customer care whom to date, after 2 full weeks, haven't said a word and find this quiet unacceptable, that's when I decided to aproach Hello [URL Removed] to have them at least tell me why I receive that pathetic service beyond the value of my money.<br> <br> Pat
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Debonairs Pizza's replyOfficial
06 Jul 2015, 12:27Hello PETRUS RAMOKHORO,
Thank you very much for taking the time to report your experience with our TRADE ROUTE MALL, LENASIA branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our TRADE ROUTE MALL, LENASIA branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply06 Jul 2015, 12:27
Official
Hello PETRUS RAMOKHORO,
Thank you very much for taking the time to report your experience with our TRADE ROUTE MALL, LENASIA branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our TRADE ROUTE MALL, LENASIA branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)