ZG
Ziska G
1 reviews | Active since Sept 2014
21 Jul 2015, 10:12
Waiting an hour for a Pizza and still need to pay
I don't know where to begin ! I have had trouble with Debonairs before, with this branch. Put i decided to give them another chance. I ordered a Pizza at 18h40. By 20h00 the pizza rocked up, i told the delivery guy, i will not pay. After a hole long story to explain that im not paying, as he does not understand English, we went back. At 21h00, i got an call to say that they will bring me the pizza and another one for free. When the delivery guy got there, i still had to pay for 1 pizza. I did not argue as i was tiered and just paid to avoid trouble. The top pizza's \dot: was red and the bottom one black. So
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Debonairs Pizza's replyOfficial
21 Jul 2015, 11:08Hello Ziskagrove,
Thank you very much for taking the time to report your experience with our Brackenfell branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Brackenfell branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply21 Jul 2015, 11:08
Official
Hello Ziskagrove,
Thank you very much for taking the time to report your experience with our Brackenfell branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Brackenfell branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)