1 reviews | Active since Oct 2017
Waiting 3 hours for a delivery
We ordered at 19:00 from Debonairs Centurion which is about 6 km from us, after 2 hours and numerous unanswered phonecalls to the branch and customer care line we are still hungry! Eventually 2,5 hours later the branch answers and just says that the driver is still on the way. Now 3 hours after ordering, still a no show. I want a refund NOW!!!! Order nr 930192
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***