KP
Karen P
1 reviews | Active since Jul 2012
22 Jan 2016, 20:20
waited more then an hour for a delivery
I decided to try the online delivery from debonairs. I went online and placed my delivery at 18:50 and was informed the store accepted it. And I received my sms as confirmation. I thought great! I phone debonairs at 19:26 to find out where the order is. The gentleman informed me it takes 45 min I said so my order will be here in 15 min the guy confirmed, at 19:56 I contact debonairs to cancel my order. I am so disappointed in their service will never support them again
Helpful (0)
Replies (1)0
Replies (1)
Debonairs Pizza's replyOfficial
25 Jan 2016, 16:45Hello kiki26,
Thank you very much for taking the time to report your experience with our Roodepoort lifestyle cro. branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Roodepoort lifestyle cro. branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply25 Jan 2016, 16:45
Official
Hello kiki26,
Thank you very much for taking the time to report your experience with our Roodepoort lifestyle cro. branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Roodepoort lifestyle cro. branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)