KL
Kamogelo L
1 reviews | Active since Oct 2015
26 Oct 2015, 18:38
Waited for an hour to get food!
I placed an order online at 17:09, even made a payment online the store manager told me that my order will take 20mins. At 18:10 i called the store to find out the whereabouts of my delivery. I had to deal with a rude assistant named Mosa and his manager. Asked for the area managers details and i was told to come to the store on Monday to see him! That is were i lost it. And told the store manager to cancel my order. It is not the first time i experience such from debonairs pizza Dobsenville! Im extremely mad at the way the store manager responded to my complaint! And this has to stop!
Helpful (0)
Replies (1)0
Replies (1)
Debonairs Pizza's replyOfficial
27 Oct 2015, 08:31Hello Kamogelol,
Thank you very much for taking the time to report your experience with our Soweto branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Soweto branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply27 Oct 2015, 08:31
Official
Hello Kamogelol,
Thank you very much for taking the time to report your experience with our Soweto branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Soweto branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)