1 reviews | Active since Jul 2014
WAITED FOR 50MIN IN DRIVE THRU
We stopped at the springs gate drive thru and waited for 15minutes before we could place our order. We ordered 2 regular sweet & sour subs. The time on order slip 174 was 18:45. We waited for 50 minutes without getting any feed back as to why it was taking so long. We phoned the branch number on the slip but nobody answered the phone. I then went inside and asked what was happening with our order and I got attitude as if I was bothering them. I saw the 2 subs standing on the ready tray waiting. They handed me the subs and it was already half cold. I am so dissappointed with the service I can barely put it into words without losing my temper. This is absolutely the worst service I've ever received and I would advise any potential clients to avoid that debonairs drive thru completely and rather go to any of the surrounding shops
Thank you very much for taking the time to report your experience with our springs gate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our springs gate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
