hV
heyla V
1 reviews | Active since Mar 2015
02 Mar 2015, 13:15
Waited 50min for my Pizza to eat with hair in it!
Hi, On Sunday the 1st of March we ordered a large pizza and two different types of pop itz.It was in Gateway the one at 'joyland\ we first ordered our pizza then we went to Barcelonas and the hot dog cafe my whole family already ate and we were still waiting. Because we do not come from there and had to travel we couldn't even eat there as we waited 50 min for our food. THEY FORGO T to make luckily we reminded them... So we left without eating. When we eventually ate back at home there was BLONDE hair in my PO ITZ!!!! i Have black hair and so does my husband .. The Manager a African guy was CONSTANTLY one his phone not even apologizing. ITS disgusting "
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Debonairs Pizza's replyOfficial
06 Mar 2015, 08:01Hello heylav,
Thank you very much for taking the time to report your experience with our branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply06 Mar 2015, 08:01
Official
Hello heylav,
Thank you very much for taking the time to report your experience with our branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)