IK
Irshaad K
1 reviews | Active since Mar 2009
26 Sept 2015, 19:49
Waited 2 hours then no delivery
Ordered online delivery from kromboom store at 6pm. By 19:40 no delivery. After trying to call and getting no reply, I drove to the store and was told they didnt make the order i must wait for it to be made. I only received my order at 8pm with no apology or anything for not delivering, for getting order 2 hours later and for having to pick up myself. Guy assisting me said its not his problem. Will think twice about supporting debonairs (and will never support kromboom again)
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Debonairs Pizza's replyOfficial
29 Sept 2015, 11:43Hello ikarbary,
Thank you very much for taking the time to report your experience with our Kromboom branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Kromboom branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply29 Sept 2015, 11:43
Official
Hello ikarbary,
Thank you very much for taking the time to report your experience with our Kromboom branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Kromboom branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)