1 reviews | Active since Oct 2013
WAITED 2+ HOURS FOR DELIVERY
Dis an online order for Bluehills debonairs at 13h04 i received a call from the store at 13h30 saying they do not have any sub rolls, so i changed the order. as i type this complaint it is 14:44 and i still have not received my order from Debonairs, when I called the store to find out where my order is at 13h58 they first said they have no drivers but one is on the way to collect my order from the store. I called again at 14h38 and i was told that the driver left the store ages ago and this is a store that is 6km away from me. I am very unsatisfied with this service.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***