Voucher cannot be used

Today, as I wanted to place an order using the Debonairs App, I noticed a few notifications for my "app inbox". In my inbox I found a few vouchers. Which I initially thought was cool!

Placed my order (at Lifestyle Crossing's Debonairs), proceeded to checkout, where a message appeared that the voucher could not be used at the selected store (franchise). (And the other Debonairs (Cradlestone Mall) also close by does not deliver to our address - for an unknown reason.) I bet you can imagine my disappointment.

I asked for assistance on the Live Chat on the App. Only to be told that I cannot use the voucher because it was not linked to my account. My question - then why does it appear on my app (my profile inbox) if not for my use???

I have proof of the voucher on my app, and yet the person, Nonku, who assisted, made it sound like I did not have the voucher. After pointing out that I even provided proof earlier on that I do have the voucher (sent screenshots of the voucher on the Live Chat), again the excuse "it is not linked to my account" was used. As if this was not enough, I was basically called a **** after that, again (without saying it directly) - it was said to me that the voucher is NOT in the inbox.

What????? I have proof that it is in the inbox, which I can provide!

As I will not tolerate being called a ****, I asked for Nonku's manager's contact info, as I want to report Nonku. After asking numerous times, I still have not received the info. This being part of the reason I am posting this review.

I was asked to provide proof that the voucher is in my inbox, which I provided, together with the message stating that the voucher could not be used at the specific store I wanted to order from.

Then I was told that the voucher can only be used at Cradlestone Mall's store. BUT the voucher does not say for which specific store it is...?

Back to my profile... I am logged in on my app (my profile is logged in), thus logged into my account... if the voucher is not linked to my account, why is it appearing on the app which I am logged into? In other words, why is it appearing on my profile's inbox???

I see this as false advertising - putting people under the impression they have vouchers that they can use, which they actually cannot use. Imagine trying to use a 10% discount voucher, not noticing the message stating that you cannot use it, then paying full price for your food! What a catch!

People, be careful, it seems like Debonairs send these vouchers to your app inbox, only for you to discover that you cannot use it!!

Very disappointed and unhappy customer :-((