Violent driver

My sister and I had the worst experience with Debonair's Zewenwacht and it's not the first time.

We orderd our pizza at 18:45pm and was informed that the pizza should arrive between 1-1.5 hours. We didn't have a problem with that (we live in Heather Park) and said we'll wait. No one informed us about any policies and regulations being applicable in a certain radius. The driver arrived 2 hours later and the pizza was ice cold. He said he got lost and then he started ranting about it not mattering if the pizza is cold if you don't live within 5kms of the given radius. He gave us attitude and when my sister said she wants to see the pizza, he refused. We told him that no one mentioned any of this on the call and to top it all off, he was late. He said he's not giving us anything (already getting violent and getting ready to leave), unless he speaks to his manager. I called the shop and they were not helpful at all. I gave my phone to my sister to speak to them and whilst she was on the phone, the driver was getting ready to leave, refusing to speak to his manager. I tried stopping him and he wanted to hit me, but I ducked in time. He tried again and I took his helmet as protection and distanced myself from him. After getting no help or customer service from the manager at that store, my sister dropped the call and we left, with the driver's helmet. The next morning they sent a different driver named Amos to apologize on behalf of the previous driver, but mainly to fetch the helmet, not even a proper apology or any compensation as we had to make alternative plans for the family to eat (depending on them was obviously not a good idea). We gave the helmet to the driver but refuse to order from Debonair's Zewenwacht again.

We've had countless occasions of pizza arriving late and ice cold (without the associates on the phone mentioning their policies and proper times). I'd encourage everyone to first think before ordering from them.

PS: The Debonair's opposite Sanlam centre is tops and I hope they can teach their Zewenwacht branch proper customer service.