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Nthabiseng N

1 reviews | Active since Mar 2009

23 Mar 2018, 20:12

Very very Poor service.

I ordered a pizza at 07:02pm and order was accepted by the store.I paid online as well.One hour later my order hasn't been received.I call the store and was told that it's only now they seeing my order .I mean an hour later what the hell?Nogal I had to call the store if I decided to sleep that means my order would have been ignored.To make makers worse I was told there are no wings.There was no apology from the person who answered the phone to how sorry the store.I'm disgusted by the service I received than the next thing I will be called to come to the store which won't happen as I'm heavily pregnant.Gosh!!!!

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply26 Mar 2018, 12:27
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Debonairs Pizza Team
Customer Care Line: ***