Very very bad service. No matter how much you communicate, they won’t give you truthful feedback.

Debonairs Columbine square- I ordered pizza at 18:30 and I waited 2 hours. During the 2 hours my son called Debonairs Columbine square and enquired what the problem was, he was told there is delay and we must wait 2 hours or a little over the estimate. 2 and half hours later the delivery guy calls me and tells me his card machine does not work do I have cash? I tell him no, and ask him what is he going to do. He tells me he will give my order to another driver to deliver and after that it went silent. I called debonairs, their line does not go through anymore then I call the driver he doesn’t pick up. It’s almost 3 and half hours later. Still no pizza. I just wish I could have been warned that they won’t make it or send a cancellation via the website or while my son and I were enquiring with our own airtime instead of leaving me high and dry. Very very bad service and the lack of communication thereof makes you really pathetic especially because I kept calling to check on my order.