DS
Dewald S

1 reviews | Active since Oct 2014

06 Jun 2018, 11:51

Very unsatisfied with these guys!

We ordered pizzan at 19:10 on Friday night and the pizza came here only at 21:30. That is ridiculous. Cant believe they even bothered to bring the pizza 2 and a half hours later. We sent them back without taking the pizza because it is very bad service. They didn't even call to apologize or anything!!!!

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply07 Jun 2018, 13:16
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Debonairs Pizza Team
Customer Care Line: ***