TP
Thobeka P
1 reviews | Active since Jul 2015
02 Dec 2015, 17:34
Very sad
I placed my order as usual and waited, 2 hours later I was still waiting - I called in again and my order was not there so I placed again this time my visitors were starving! An hour 15min later I called for the third time and only then a driver was dispatched - and I was told hell there in 2 minutes - I was not angry but very sad that my friends and their kids whom came with a birthday cake to surprize me were the ones surprised with a cold and dry double pizza. I'm extremely disappointed and saddened by the whole thing - my micro wave oven couldn't keep up with the queue to warm your pizza.
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Debonairs Pizza's replyOfficial
03 Dec 2015, 10:09Hello open,
Thank you very much for taking the time to report your experience with our Milnerton / Montague Gardens branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Milnerton / Montague Gardens branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply03 Dec 2015, 10:09
Official
Hello open,
Thank you very much for taking the time to report your experience with our Milnerton / Montague Gardens branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Milnerton / Montague Gardens branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)