NM
Nelisiwe M

1 reviews | Active since Oct 2010

13 Dec 2015, 20:17

Very rude cashier

I call in at about 19:50 to place an order for delivery, this very rude lady tells me they will deliver but in future I should not place an order at that time for delivery especially not on Sunday so ok fair enough. I proceed with the order but this lady is very rude, not even listening to what I'm saying nor did she confirm my address. At the end of placing my order I ask her her name and she says Mpho, I tell her I need to place an order with steers as well which is right next to it. She gives me the number and says I need to call them. So I ask the lady at steers who took my order at debonairs? and she said it's Pule. I don't know who that cashier is but she's was very rude and knows nothing about customer service. I even told her since she said they will deliver she NEEDS to be polite. So not only did she have an attitude, she also **** about her name.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply14 Dec 2015, 07:37
Official
Hello nmkhabela,

Thank you very much for taking the time to report your experience with our Vaalpark branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)